Support Page
Welcome to our Support Page. Feel free to search anything.
Search above, or browse through the topics below to find answers to your questions
-
Getting Started
Learn how SGS Academy works and how to start learning.
-
Account/Profile
Manage your account settings.
-
Troubleshooting
Experiencing a bug? Check here.
-
Course Taking
Everything about taking a course on SGS Academy.
- Course Player
- How to Access And Use The Course Player
- How to Download Lectures to a Computer (if Enabled)
- Downloading Course Resources
- Subtitles on SGS
- How to Ask a Question About Your Course
- How to Enter Inline Code and Code Blocks in the Q&A
- Course Settings
- Certificate of Completion
- Finding Courses With Subtitles
- Learning With Coding Exercises
- How to Leave and Edit a Course Review
- Archiving a Course
- Practice Test FAQs
-
Purchase/Refunds
Learn about coupons, how to send gifts, and refunds.
- Purchasing a Course
- Group Pricing
- How to Send or Redeem a SGS Gift
- Supported Currencies: FAQ
- How are SGS Courses Priced? Student FAQ
- Using the Shopping Cart
- SGS Receipts, Invoices & Credit Notes: FAQ
- Refunds
- How to Refund a Course
- How to Find The Course URL
- Refund Status: Common Questions
- SGS's Refund Policy
-
Trust & Safety
Policy and copyright questions and guidance.
- Trust & Safety - General
- Trust and Safety at Udemy
- Trust & Safety FAQ
- Student Content and Behavior Rules
- Escalation Process for Policy Violations
- The Review System
- Udemy Review System Guidelines
- When is a Negative Review Against Udemy Policy?
- Rules Against Manipulating or Influencing the Review System
- Copyright
- What Should I do if I Find a Course on a Pirate Site?
- How do I Report a Udemy Course Infringing my Copyright?
- Can I Use Content That May Have a Copyright?
- How Does Udemy Protect my Content?
- Course Material Basics
- Udemy Course Quality Checklist
- Course Image: Quality Standards
- Describing Your Target Student: Quality Standards
- Instructor Delivery: Quality Standards
- Practice Activities: Quality Standards
- Course Description: Quality Standards
- Marketing Tools
- Bonus Lecture: Rules and Guidelines
- Marketing Tools: Rules and Guidelines
- Coupons & Course Referral Links: Rules and Guidelines
- Promotional Emails: Rules and Guidelines
- Course Landing Page: Rules and Guidelines
- External Links and Coupon Code Warnings
- Instructor Verification
- Instructor Identity Verification Process
- Instructor Identity Verification Process - Other Languages
- Alternate Manual Instructor Identity Verification Process
- Instructor Identity Verification Process - FAQ
- Communication Tools
- Communication Tools: Rules and Guidelines
- Direct Messages: Rules and Guidelines
- Educational Announcements: Rules and Guidelines
- External Links in Announcements
- Q&A: Rules and Guidelines